Thanks to production controlling, USSPA can, among other things, analyze the productivity of assembly workers in detail, either from the point of view of the time spent compared to that calculated according to individual operations, or from the point of view of the use of working time as such. Another useful output is a forward view of planned and available capacities.

"For example, the data shows that even small changes (such as better quality or retraining for specific operations) can add up to big savings and improvements. So it can be said that with very little energy we can make great progress." confirmed by Jan Kadlec.
 

Thanks to the introduction of production controlling, it is possible to manage a 30-40% increase in production year-on-year.

maintain high labor productivity. Hand in hand with working with data, USSPA increases productivity while simultaneously increasing production capacities (production areas grow, new technologies are implemented, recruitment of new people to production continues permanently. If they could increase capacity by leaps and bounds, USSPA would grow even more dynamically. "The current delivery time of the hot tub is 9 months, we can commit to the deadline, because thanks to GIST, we know that we will really deliver on the promised date. "

Thanks to purchasing, logistics and inventory controlling, USSPA can analyze development trends in warehouse stocks, purchase prices and quantities, identify lagers and evaluate the timeliness of deliveries according to suppliers. It also includes a short-term and long-term inventory status plan with timely identification of critical items entering production.

"A lot of dramatic changes are currently taking place and in the future we are probably still waiting for them, which, thanks to GIST, data and numbers, we are able to identify and thus be prepared for them."

As part of covid, the company experienced a significant increase in the sale of chemicals and supplements through the e-shop, which needed to be analyzed and, above all, made more efficient. At the same time, it was an impetus for the further development of after-sales care. On the portal, customers will find manuals, video tutorials , FAQs in addition to the e- shop . Thanks to the evaluation of the data, they can adjust the processes and the content of the portal itself in USSPA. At the same time, the correct content of the portal saves the capacities of, for example, the service department in USSPA. Both enable them to be more professional and above all lead to greater customer satisfaction.

These processes are supported by GIST Intelligence by analyzing service reports and tickets. From them, it is possible to analyze, for example, the frequency of typical service interventions, the lifespan and durability of selected components of the hot tub, and much more. Using Gist Intelligence, available logs of installed hot tubs are also analyzed, which is important for the development of new products.

"Information of the team is important for proper functioning - everyone can see why what is happening is happening. Thanks to controlling and the data they visualize in context, everyone can look at the company from a different point of view and see how the results of their department affect the whole."

In USSPA, they even share some reports "live" directly with suppliers, who can monitor how the stock is gradually disappearing and can thus better prepare and deliver the necessary items on time. Ultimately, this leads to better relationships with suppliers and satisfaction for all parties .
 

"The better the information we have, the better we can communicate and, as a result, we have better relationships with employees, suppliers and customers. "

In GIST Intelligence, they can plan sales of hot tubs and accessories, overhead costs, personnel costs and indicators in an integrated way.
A look at future developments is included:

• needs and availability of production capacities
• stock levels
• the state of funds

Controlling is often understood as a matter of finance, but at USSPA they fully perceive the benefits of controlling for the whole company. Currently , during the training of a new controller, Mr. Kadlec realized that there is no area in the USSPA that should not be managed by controlling.

"Thanks to controlling, we learned to drive better. If situations arise that are beyond my control, at least I will know about it. I can better prepare and respond in the future. Thanks to this, I can handle even very complex situations." Delivered by Jan Kadlec, executive director of the company.

It was clear from our conversation that the key user, driving force and controlling adjuster in USSPA is directly the executive director of the company, Mr. Jan Kadlec. Even from this, it is clear what importance they attach to managing by numbers in the company. As he himself pointed out at the end: "I'm doing it for users who need to see an immediate benefit. Then they like to use the tool because they know how it can help them. "