As part of covid, the company experienced a significant increase in the sale of chemicals and supplements through the e-shop, which needed to be analyzed and, above all, made more efficient. At the same time, it was an impetus for the further development of after-sales care. On the portal, customers will find manuals, video tutorials , FAQs in addition to the e- shop . Thanks to the evaluation of the data, they can adjust the processes and the content of the portal itself in USSPA. At the same time, the correct content of the portal saves the capacities of, for example, the service department in USSPA. Both enable them to be more professional and above all lead to greater customer satisfaction.
These processes are supported by GIST Intelligence by analyzing service reports and tickets. From them, it is possible to analyze, for example, the frequency of typical service interventions, the lifespan and durability of selected components of the hot tub, and much more. Using Gist Intelligence, available logs of installed hot tubs are also analyzed, which is important for the development of new products.
